Support
How can we help?
Write to us any time. A person reads every message, usually within a day or two.
Email support@encorelive.app
Testing the beta? You can also send feedback, with a screenshot, from the app: Profile & settings › Send feedback.
Common questions
How do I save a show?
Open any show and choose Going or Interested. Your friends see your plans unless you turn that off in Privacy.
How are shows picked for me?
From the artists you follow, the genres you like and what your friends are going to. Each pick says why it’s there.
Can I change where I’m looking?
Yes. Tap the place name on the front page or on Find, or go to Profile & settings › Location, to change the city and how far to look.
Who can see my profile?
You choose, section by section, in Profile & settings › Privacy & who sees what. You can also lock your profile completely. We never sell your data.
Why does a ticket link go to the venue and not a big ticket site?
On purpose. We send you to where the venue itself sells tickets whenever we can, so you avoid reseller markups. A big ticketing site is the last resort.
How do I block or report someone?
Open their profile, tap the ⋯ menu, and choose Report or Block. They aren’t told. A blocked person can’t find you, see your profile or message you. Reports go to our team only.
A show is wrong or missing.
Tell us: send feedback from the app or email us with the venue and the date. We check our sources and fix it.
Your account
To delete your account and your data, see Delete your account. You can also read our Privacy Policy and Terms of Service.