Encore

Privacy Policy

Effective Date: November 5, 2026
Last Updated: November 5, 2026

The short version

1. Who we are

Encore ("we," "us," or "our") is a mobile app for discovering live music and going to shows with friends. It is operated by Sean McDow, an individual based in Albuquerque, New Mexico, United States. If Encore is incorporated, this Policy will be updated to name the new operating entity.

This Policy explains what personal information Encore collects, how we use it, who can see it, who we share it with, how long we keep it, and the choices you have. It applies to the Encore mobile app, the website at encorelive.app and any related services.

2. Who can use Encore

Encore is for people who are at least 13 years old and located in the United States. When you sign up, you confirm you're 13 or older. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly. If you believe a child under 13 has given us information, email support@encorelive.app.

Encore is not offered in the European Union, the United Kingdom or other places outside the United States.

3. Information we collect

3.1 Information you give us

3.2 Information collected automatically

Your recent searches are kept only on your phone, not on our servers.

3.3 What we don't collect

Encore does not collect or use:

4. How we use your information

We do not use your information to show you ads, and we do not build advertising profiles.

5. Who can see what

5.1 Other Encore users

5.2 The Encore team

Our team can access the data in our systems, but uses it only for the purposes in Section 4. We read private messages only:

When someone is reported, the last 20 messages of the reporter's direct-message chat with them (from both people) are copied into the report, so we can see what happened even if the chat is later deleted. Only our team sees reports, and each time we open a report's messages, it's logged.

Messages are encrypted in transit and stored encrypted by our cloud provider. They are not end-to-end encrypted, which is why we limit our own access in this way.

6. Who we share information with

6.1 Service providers

We use a small number of providers to run Encore. They process information only to provide their service to us:

6.2 Content loaded from other services

Some content in the app loads directly from other companies' servers. Like any web request, this lets them see your phone's IP address, but we send them no account information:

Concert listings themselves are gathered by our own systems from public sources. Those sources receive nothing about you.

6.3 Never for advertising or sale

We will never sell your personal information, share it for advertising, or put advertising networks or ad trackers in Encore. These are standing commitments, not just a description of today.

6.4 Legal requests and safety

We may disclose information if required by law or valid legal process (such as a subpoena or court order), or when we believe in good faith it's necessary to protect someone's safety or the rights and safety of Encore and its users.

6.5 If Encore changes hands

If Encore is acquired, merged or transfers its assets, your information may be transferred as part of that transaction. It will remain covered by the commitments in this Policy, including Section 6.3. We will tell you before your information becomes subject to a different privacy policy.

7. Your choices

8. Deleting your account

Delete your account in the app at Profile & settings › Account & your data › Delete account. Without the app, email support@encorelive.app from your account's email address; we will confirm it's you and delete the account within 30 days. Instructions are also at encorelive.app/delete-account. If you use Sign in with Apple, Apple asks you to confirm, and we tell Apple to disconnect Encore from your Apple ID.

When you delete your account, we delete:

Your username becomes available to others.

What stays:

Deleted data can remain in our backups for up to 7 days before it is overwritten.

9. How long we keep information

We keep information longer only where the law requires it.

10. Security

Our databases are locked down by access rules so that your data can be read only by you and the people you've allowed. Actions that affect other people (friendships, groups, blocks, account deletion) run on our servers rather than on your phone. Requests from the app carry a token showing they come from the real Encore app (Firebase App Check), and an email account must confirm its address before it can use Encore. Data is encrypted in transit and stored encrypted by our cloud provider. No system is perfectly secure; if a security incident affects your information, we will notify you as the law requires.

11. Your privacy rights

Depending on the state you live in (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others with consumer privacy laws), you may have the right to:

To use any of these rights, email support@encorelive.app from your account's email address. We'll verify it's you and respond within 45 days. If we decline your request, you can appeal by replying to our answer, and we'll explain our final decision.

12. Changes to this Policy

When we update this Policy, we'll change the "Last Updated" date above. For significant changes, we'll tell you in the app or by email before they take effect.

13. Contact us

Questions about this Policy or your information: